Futurum Consultancy & Training

Training

Communication and Influence Skills Training

Objectives

This course aims to provide participants with a clear understanding of:

  1. The different type of communication styles
  2. How to present oneself for effective communications
  3. Influence theory

Methodology

The course will enable participants to develop their communication and influencing skills through a combination of trainer led instruction, facilitated discussion and practical exercises. 

Course Content

  • Understanding the process of communication
  • Emotional intelligence
  • Different types of communication style
  • Adjusting communication style
  • Non-verbal communications
  • The use of voice and tone to aid effective communication  
  • Understanding the audience (individual or group)
  • Effective listening 
  • The influencing factors (reciprocity, liking and being likeable, empathy, authority, scarcity, commitment and consistency)
  • Motivational approaches
  • Rapport building and approach
  • Managing conflict