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Futurum Consultancy & Training


Communication and Influence Skills Training


This course aims to provide participants with a clear understanding of:

  1. The different type of communication styles
  2. How to present oneself for effective communications
  3. Influence theory


The course will enable participants to develop their communication and influencing skills through a combination of trainer led instruction, facilitated discussion and practical exercises. 


  • Understanding the process of communication
  • Emotional intelligence
  • Different types of communication style
  • Adjusting communication style
  • Non-verbal communications
  • The use of voice and tone to aid effective communication  
  • Understanding the audience (individual or group)
  • Effective listening 
  • The influencing factors (reciprocity, liking and being likeable, empathy, authority, scarcity, commitment and consistency)
  • Motivational approaches
  • Rapport building and approach
  • Managing conflict