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Elicitation and Influencing Skills Workshop - Birmingham

18th February 2020
Central Birmingham - Venue TBA


Elicitation is the art of using of conversation to subtly acquire information about a person, their life and background, future plans, work and projects they are engaged on, and about their work colleagues.


Elicitation is an effective way to gain knowledge and has multiple uses that can include including helping build a competitive advantage, conducting due diligence and getting to know your client, getting investment reassurance or gaining a more informed understanding of any area of interest.

The workshops are suitable for both the private and public sector and would benefit personnel working in the following areas:

  • Sales
  • Contract negotiators
  • Wealth management
  • Banking and finance
  • Legal and Compliance 
  • Senior executives
  • Human resources and recruitment 
  • Journalism 
  • Therapy and counselling
  • Customer service
  • Law enforcement
  • Security

HIGH LEVEL LEARNING OBJECTIVES

To understand the application, strengths and weakness of elicitation
Provide knowledge, skills and techniques of elicitation
Maximising opportunities of the encounter

WORKSHOP SUMMARY

This one-day workshop will provide delegates with the knowledge and skills to discreetly gather information (elicitation). The workshop will include facilitated discussion and practical exercises and will include a variety of topics such as:

  • The meaning and application of elicitation
  • The skills and attributes required for an elicitation encounter
  • Elicitation techniques and tradecraft
  • Planning the approach and intended outcomes
  • Conducting productive conversations
  • Recording the result

COST:

  • Cost per delegate is £395 + VAT
  • 50% deposit or full payment required on booking
  • Cancellations accepted no later than 30-days prior to the commencement of the course

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Posted on 7th Oct 2019